Privacy policy

Last updated: August 18, 2024

This Privacy Policy describes how FlaschenBuddy (the "Website", "we", "us", or "our") collects, uses, and discloses personal data when you visit flaschenbuddy.com (the "Website"), use our services, make a purchase, or otherwise communicate with us regarding the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last updated” date, and take any further steps required by law.

How we collect and use your personal data
In order to provide the Services, we collect information as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data do we collect?
The type of personal data we collect about you depends on how you interact with our Website and use our Services. When we refer to "personal information," we mean information that identifies you, relates to you, describes you, or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you
Information you provide to us directly through the Services may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security.
• Customer support information, including the information you provide when communicating with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information; however, this may result in your inability to use or access those features.

Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, such as device information, browser information, network connection information, IP address, and other information about your interaction with the Services.

Information we receive from third parties
Lastly, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Website and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested in order to fulfill our contract with you.

When you visit our Website, open or click on emails we send you, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."

How we use your personal data

• Providing products and services: We use your personal data to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, facilitating returns and exchanges, and other account-related functions and functionalities. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In such cases, Shopify processes your data in accordance with its Privacy Policy and Consumer Data Protection Policy.
• Marketing and advertising: We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or mail, and showing you advertisements for products or services. This may include using your personal data to better tailor the Services and advertisements on our Website and other websites. If you are located in the EEA, the legal basis for this data processing activity is our legitimate interest in promoting our products under Art. 6(1)(f) GDPR.
• Security and fraud prevention: We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with any third party. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for this data processing activity is our legitimate interest in ensuring the security of our Website for you and other customers, under Art. 6(1)(f) GDPR.
• Communicating with you and improving service: We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, in accordance with Art. 6(1)(f) GDPR.

Cookies
Like many websites, we use cookies on our Website. For specific information about the cookies we use in connection with the operation of our store through Shopify, please refer to Shopify’s Cookie Policy. We use cookies to operate and improve our Website and Services (including to remember your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third-party vendors and service providers to use cookies on our Website to better tailor the Services, products, and advertisements on our Website and other websites.

Most browsers automatically accept cookies by default, but you can modify your browser settings to remove or reject cookies. Please note that removing or blocking cookies may affect your user experience and cause some of the Services, including certain features and general functionalities, to not work properly or be unavailable. Additionally, blocking cookies may not fully prevent the sharing of information with third parties, such as our advertising partners.

How we share personal data
Under certain circumstances, we may share your personal data with third parties for contract fulfillment, legitimate purposes, and other reasons consistent with this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide you with Services and market to you. Our business and marketing partners use your data according to their own privacy policies.
• When you instruct, request, or otherwise consent to us sharing certain information with third parties, such as to send products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to fulfill any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes set out above under "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":

Without your consent or the purpose of inferring your personal data, we do not use or publish it.

With your consent, we share personal data for promotional and marketing purposes as follows.

Third-party websites and links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We make no guarantee and assume no responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restriction as to the use by us or third parties. Our inclusion of such links does not automatically imply an endorsement of the third-party website.

Data of Children

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the details provided below and request the deletion of that data.

As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" personal data of individuals under the age of 16 (as these terms are defined under applicable law).

Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We advise against using insecure channels to send sensitive or confidential information.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights
Depending on where you live, you may have some or all of the rights listed below concerning your personal data. However, these rights are not absolute and only apply in certain circumstances. In some cases, we may deny your request to the extent permitted by law.

• Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
• Right to Deletion: You may have the right to request the deletion of personal data we hold about you.
• Right to Rectification: You may have the right to request the correction of inaccurate personal data we hold about you.
• Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and exceptions, request the transfer of this data to a third party.
• Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable privacy laws. Please note: If you visit our website with the Global Privacy Control opt-out preference signal activated, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the website, depending on your location.
• Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.
• Withdrawal of Consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do this by responding directly to our denial.
• Managing Communication Preferences: We may send you marketing emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-marketing emails, such as those regarding your account or orders.

You may exercise these rights as indicated on our website or by contacting us through the contact details provided below.

We will not discriminate against you for exercising any of these rights. To verify your identity, we may need to collect information from you, such as your email address or account details, before providing a substantive response to your request. As required by applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we may require proof that you have authorized the agent to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints
If you have any complaints about how we process your personal data, please contact us using the details provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision by contacting us through the details listed below or by filing a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of the relevant data protection authorities here.

International Users
Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data may also be processed by staff and external service providers and partners in these countries.

When we transfer your personal data to countries outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements of the relevant UK authority unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact
If you have any questions about our privacy practices or this privacy policy or if you want to exercise one of your rights, please call us or send us an email at flaschenbuddyat@gmail.com.

For the purposes of applicable privacy laws, and unless otherwise expressly stated, we are the controller of your personal data.